USA & Canada Toll Free SMS - Delivery degradation

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Jun 06, 2023 - 00:06 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 05, 2023 - 23:14 UTC

Investigating

We have been notified by our supplier of SMS and MMS delivery degradation towards USA & Canada which may affect toll free traffic.

You may observe degradation or delays for outbound and inbound SMS and MMS messages sent to / from toll free numbers in the US and CA. We are working to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Jun 05, 2023 - 22:30 UTC

This incident affected: Global Connectivity (SMS North America, MMS North America).