Colombia SMS - Delivery Degradation towards Claro

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Nov 07, 2024 - 17:09 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 07, 2024 - 14:44 UTC

Update

We are continuing to investigate this issue.

Posted Nov 07, 2024 - 14:17 UTC

Investigating

We have observed an SMS delivery degradation towards Claro network in Colombia.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Nov 07, 2024 - 07:15 UTC

This incident affected: Global Connectivity (SMS Latin America).