Service Issue With Our Platform - Verify Email

Incident Report for Vonage API Status

Resolved

Our engineering team has identified and fixed the issue that was impacting Verify Email Services.
During the incident, customers would observe a low Verify conversion rate because Verify Emails were delayed.

Incident start time: March 2nd, 2026 15:00 UTC
Incident end time: March 2nd, 2026 19:30 UTC

The incident is now resolved.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Mar 02, 2026 - 20:14 UTC

Identified

Our engineering team has identified the issue that may be impacting Verify Email Services and is working to resolve the issue.

Incident start time: 2nd March 2026 15:00 UTC.

During the incident, customers will observe a low Verify conversion rate because Verify Emails are delayed.

We'll continue to provide further updates here within the next two hours.

Thank you for your patience and understanding.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Mar 02, 2026 - 17:31 UTC

Investigating

Our monitoring system has alerted us to a potential service issue with our platform.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:
Verify Email

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Mar 02, 2026 - 16:35 UTC

This incident affected: Auth & Identity (Verify V2).