The issue with the Video Account Portal and Vonage API dashboard caused by a third-party degradation has been resolved. The services were impacted from [28-11-2024 09:06 AM] UTC until [28-11-2024 10:14 AM] UTC.
The Video account portal and API dashboard are now fully accessible. We apologize for any inconvenience caused and appreciate your patience while we worked to resolve the issue.
If you experience any further problems, please don't hesitate to reach out to us at support@api.vonage.com.
Posted Nov 28, 2024 - 11:03 UTC
Update
The Video portal is now fully operational.
In addition to the Video portal accessibility issues, some Vonage API Dashboard users may have experienced missing payment data, such as payment transactions, payment cards, or account information within the billing section of the Dashboard. However, payments were not impacted.
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Nov 28, 2024 - 10:50 UTC
Monitoring
The Video Account Portal is now accessible from some regions. Our teams are actively monitoring the situation to ensure full restoration.
We will provide further updates soon. Thank you for your patience and understanding.
We are currently experiencing an issue with the Video Account Portal due to a third-party degradation, and it is temporarily unavailable. Our team is actively working with the third party to resolve the issue.
We apologize for the inconvenience and will share updates as soon as more information becomes available. Thank you for your understanding and patience.