The following services were impacted from [18-01-2024 09:31] UTC until [18-01-2024 11:17] UTC. Voice API: Completed callbacks were delayed in the EU-West region.
No issues with other callback events and also with the actual call connection.
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Jan 18, 2024 - 15:32 UTC
Monitoring
This issue has been resolved and we are monitoring the results.
Services were impacted between 2024-01-18 09:31 UTC - 2024-01-18 11:17 UTC.
The list of services that were impacted has been confirmed as: Voice API: Completed callbacks were delayed in the EU-West region from 09:31 - 11:17 UTC today. Calls were connecting fine and other callbacks would have been received as normal.
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Jan 18, 2024 - 11:29 UTC
Identified
We have identified the root cause of the issue.
Customers may experience delayed HTTP callbacks(for example completed callbacks when the call ends) in the EU West region. The actual calls should still connect and no issues were identified with the call connection via Voice API.
We are currently working on getting the issue fixed and will post further updates here.
Posted Jan 18, 2024 - 10:23 UTC
Investigating
Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products: Voice API
We aim to provide an update on our investigation within 1 hour.