Payment issues in Customer Dashboard

Incident Report for Vonage API Status

Resolved

Vonage services are fully restored following today's interruption in Payment & Billing services from 2026-02-24 09:00 UTC until 2026-02-25 09:01 UTC.

Thank you for your patience and understanding as we worked to restore services as quickly as possible.

Posted Feb 25, 2026 - 10:50 UTC

Monitoring

We have implemented a fix for this issue.

Some customers may have experienced a payment issue while adding new cards to the system from 2026-02-24 09:00 UTC until 2026-02-25 09:01 UTC

The list of impacted services has been confirmed as follows:
Customer Dashboard - Payment issue while adding new cards only

We will continue to monitor services during the next few hours and post updates should anything change.

Posted Feb 25, 2026 - 09:34 UTC

Investigating

We are aware of issues that may be impacting your Vonage Dashboard - Payments & Billing.

You might experience payment issue, while adding new cards to the system , alternate methods existing cards/paypal/ bank transfer has no impact

Our engineers are working to quickly resolve the issue. We’ll provide further updates within 1 hour.

Thank you for your patience and understanding.

Posted Feb 25, 2026 - 08:48 UTC

This incident affected: Vonage Dashboard (Payments & Billing).