Service Issue with WhatsApp Business Manager Platform

Incident Report for Vonage API Status

Resolved

This incident has been resolved.
Posted Sep 24, 2024 - 09:06 UTC

Update

We continue working with our third-party provider to get the issue fixed and will post further updates here.
Posted Sep 23, 2024 - 14:02 UTC

Update

We continue working with our third-party provider to get the issue fixed and will post further updates here.
Posted Sep 20, 2024 - 11:39 UTC

Update

We are continuing to work with our third-party provider on getting the issue fixed and will post further updates here.

Some customers may experience issues accessing their WhatsApp business accounts using the WhatsApp Business Manager page.
Posted Sep 19, 2024 - 15:56 UTC

Identified

We are currently investigating a potential service issue with the WhatsApp Business Manager platform.

Some customers may experience issues accessing their WhatsApp business accounts using the WhatsApp Business Manager page.
We are currently working with our third-party provider to resolve the issue and will post further updates here.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Posted Sep 19, 2024 - 13:31 UTC
This incident affected: Global Connectivity (Whatsapp Connectivity).