Service Issue in Platform

Incident Report for Vonage API Status

Resolved

This incident has been resolved.
Posted Jun 27, 2023 - 21:58 UTC

Monitoring

A fix has been implemented at 20:11 UTC and we are monitoring the results.
Posted Jun 27, 2023 - 20:42 UTC

Identified

The issue has been identified and we are working on resolution.
Posted Jun 27, 2023 - 20:18 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our platform where the outbound SMS may see higher latency in US region

If there is a customer impact, it is likely to be affecting the following products:

SMS API
Outbound SMS

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Posted Jun 27, 2023 - 20:01 UTC
This incident affected: SMS & Messages (SMS).