Service Issues in Messages API - WhatsApp onboarding

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Sep 23, 2024 - 04:43 UTC

Investigating

Our monitoring has alerted us to a downstream service issue on Meta's business manager platform that may impact onboarding for WhatsApp. Customers are currently experiencing problems when attempting to sign up for WhatsApp. This is affecting both embedded sign-up and Cloud API.

The following services have been impacted from [2024-09-20 14:24] UTC:
WhatsApp Onboarding

We are currently working with our provider to get the issue fixed and will post further updates here.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Sep 20, 2024 - 15:10 UTC

This incident affected: Global Connectivity (Whatsapp Connectivity).