Service Issue in Platform - Voice API calls dropped in EU datacentre

Incident Report for Vonage API Status

Resolved

Our engineers investigated the cause to originate from routine instance failure, which caused 5-10 percent of calls processed in our EU datacentres to drop. No impacts to calls processed in other region datacentres and no residual impacts were detected after that.

Impact start date/time: 2023-03-08 05:04:00 UTC
Impact stop date/time: 2023-03-08 05:04:00 UTC

Posted Mar 08, 2023 - 06:06 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our platform. We are alerting our customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Mar 08, 2023 - 06:00 UTC

This incident affected: Voice (Voice API) and Global Connectivity (Voice Europe).