USA SMS & MMS - Delivery Degradation affecting Subset of Short code and toll free numbers traffic towards Verizon

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Jan 09, 2025 - 07:35 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 09, 2025 - 07:11 UTC

Investigating

We are observing SMS & MMS delivery degradation impacting a subset of short code and SMS degradation impacting toll-free numbers traffic towards the Verizon network. You may expect delayed, missing or late delivery receipts.

The carrier is aware of this issue and is investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Jan 09, 2025 - 02:49 UTC

This incident affected: Global Connectivity (SMS North America, MMS North America).