The cause of our data outage/delay has been resolved.
All services have been restored. A post-mortem will be published in the next few days.
Posted Nov 21, 2022 - 20:59 UTC
Monitoring
We have implemented a fix for the underlying cause of the missing/delayed data.
The list of data that were impacted as been confirmed as: SMS logs unavailable within the Customer Dashboard
As of 21-11-2022 20:27 UTC all future data is present.
We will keep a close eye on/continue to monitor the data services during the next few hours and post updates should anything change.
Posted Nov 21, 2022 - 20:34 UTC
Investigating
We have detected an issue with our Logs functionality, and currently, SMS logs are unavailable within the Customer Dashboard. The issue started at 15:00 UTC and we are still investigating.
We will update this status as soon as we have more detailed information to share.
Posted Nov 21, 2022 - 19:40 UTC
This incident affected: Vonage Dashboard (Reporting & Data).