Video API Service Issue in Platform

Incident Report for Vonage API Status

Resolved

The incident has been resolved. This issue was correlated with a recent software release. This release has now been rolled back and the issue should no longer occur for new archives

Posted Dec 09, 2024 - 16:08 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 09, 2024 - 15:23 UTC

Identified

Our engineering team has identified a possible issue impacting recordings of users with connectivity periods of bad network and high packet loss. They are in the process of identifying reasons and mitigating customer impact.

For any additional questions, please contact support at support@api.vonage.com

Posted Dec 09, 2024 - 10:18 UTC

Investigating

Customers are currently experiencing problems impacting the Archiving Service, where audio might be missing in the archives.

We are alerting customers while our engineering teams investigate further. We will update this status as soon as we have more information on this issue.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Dec 09, 2024 - 06:29 UTC

This incident affected: Video (Archiving (Standard)).