We have identified an issue impacting Voice API services in the US East data center. A configuration change applied earlier today has been rolled back across all regions, and traffic has been restored to the US East data center at 17:30 UTC. Our engineering team is actively monitoring the environment to confirm full service restoration.
We will provide a further update within 2 hours or sooner if there is a significant change in status. Thank you for your patience and understanding. If you have any questions, please contact api.support@vonage.com.
Posted Oct 13, 2026 - 18:34 UTC
Update
We are continuing to investigate this issue.
Posted Oct 13, 2026 - 16:40 UTC
Update
At this time, we suggest moving voice traffic to the US West Data Center.
Posted Oct 13, 2026 - 16:36 UTC
Investigating
We are aware of issues that may be impacting Voice products in the US East data center. We are working to resolve the issue as soon as possible. We’ll provide updates along the way. Thank you for your patience and understanding. If you have any questions, please contact api.support@vonage.com.
Posted Oct 13, 2026 - 16:35 UTC
This incident affected: Voice (Voice API, Legacy TTS, SIP Trunking).