The following services were impacted from [28-09-2023 12:11] UTC until [28-09-2023 12:24] UTC.
Messages and Dispatch API: Un-deliverable messages, HTTP error responses on API requests and callback latency
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Sep 28, 2023 - 16:17 UTC
Monitoring
We have implemented a fix for this issue.
The below services have been impacted between 2023:09:28 12:11 UTC and 2023:09:28 12:24 UTC : Messages and Dispatch API: Un-deliverable messages, HTTP error responses on API requests and callback latency
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Sep 28, 2023 - 13:15 UTC
Investigating
Our monitoring has alerted us to a potential service issue within our Messages and Dispatch API platform. We are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products: Messages and Dispatch API: Un-deliverable messages, HTTP error responses on API requests and callback latency
We aim to provide an update on our investigation within 1 hour.