USA SMS - Delivery Degradation affecting 10DLC traffic towards T-mobile and AT&T

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Oct 18, 2023 - 14:23 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 18, 2023 - 13:38 UTC

Investigating

We have observed SMS delivery degradation impacting 10DLC traffic towards T-mobile and AT&T networks. You may expect delayed outbound messages, missing or late delivery receipts.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Oct 17, 2023 - 12:37 UTC

This incident affected: Global Connectivity (SMS North America, MMS North America).