Mexico SMS - degradation of preregistered SMS traffic towards Telcel network

Incident Report for Vonage API Status

Resolved

This incident has been resolved.
Posted Sep 16, 2022 - 08:33 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 16, 2022 - 08:17 UTC

Investigating

We are currently observing degradation of preregistered SMS towards Telcel operator. You may experience delivery failures or delays.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Posted Sep 15, 2022 - 23:20 UTC
This incident affected: Global Connectivity (SMS North America).