Service Issue in Verify V2

Incident Report for Vonage API Status

Resolved

We can confirm this problem has been resolved, and all services have been restored.

The following services were impacted from 17-12-2024 10:31 UTC until 17-12-2024 10:36 UTC"

Verify V2 - Email service

No other services have not been impacted.

Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Dec 17, 2024 - 13:32 UTC

Monitoring

This issue has been fixed.

The list of impacted services has been confirmed as follows:

Verify V2 - Email service

We will continue to monitor services during the next few hours and post updates should anything change.

The service was impacted from 17-12-2024 10:31 UTC until 17-12-2024 10:36 UTC

Posted Dec 17, 2024 - 10:43 UTC

Investigating

Our monitoring system has alerted us to a potential service issue with our platform.

Customers might experience errors when making verification requests through the Email channel in our Verify V2 API.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Dec 17, 2024 - 10:30 UTC

This incident affected: Auth & Identity (Verify V2).