Date/Time Impacted

Between July 03, 2023 16:23:00 UTC and July 04, 2023 03:36:00 UTC

‌

Services Impacted

Pre-registered transactional traffic towards all China networks

‌

Summary

Vonage’s downstream local supplier binding started disconnected, all pre-registered transactional traffic across all China networks failed to submit to our supplier from 16:23 UTC 03 July. Normal service  was restored at 03:36 UTC 04 July. 

‌

Root Cause

Database of our supplier was upgraded causing their SMS platform to be disconnected. 

‌

Restoration Actions

Our supplier modified the offline report synchronization mechanism to restore service to their SMS platform.

‌

Next Steps

Our supplier will avoid renewing the system at night to shorten the disconnection time.

‌

We value your feedback and want to do the best we can for you. Please let us know how we did or your ideas for how we can improve our incident communication processes through the following short survey: https://forms.gle/TkfdpW6W4iuNECzQ6