The following services were impacted from 2024-03-21 at 00:00:00 UTC until 2024-03-25 at 7:45 UTC: Reports API: Delayed or missing CDRs for Messages API traffic Vonage Dashboard: Delayed or missing CDRs for Messages API traffic
Actual Message delivery has not been impacted.
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Mar 26, 2024 - 09:55 UTC
Monitoring
We have implemented a fix for this issue.
The below services were impacted from 2024-03-21 at 00:00:00 UTC until 2024-03-25 at 7:45 UTC:
Reports API: Delays or missing CDRs for Messages API traffic Vonage Dashboard: Delays or missing CDRs for Messages API traffic
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Mar 25, 2024 - 14:09 UTC
Update
We are continuing to work on a fix for this issue.
Customers may experience missing or delayed CDRs for the Messages API traffic in Reports API and from the Vonage Dashboard.
We will continue to provide updates as we receive more information.
Posted Mar 25, 2024 - 10:25 UTC
Identified
The issue has been identified and a fix is being implemented. The incident occurred on 2024-03-21 at 00:00:00 UTC. We will continue to provide updates as we receive more information.
Posted Mar 22, 2024 - 14:58 UTC
Investigating
Our monitoring has alerted us to a potential service issue causing missing data of Messages API traffic in Reports API and the Vonage Dashboard. We are alerting customers immediately while our engineering teams investigate.
We aim to provide an update on our investigation within 1 hour.