Caribbean Region SMS - Delivery Degradation impacting multiple networks in multiple destinations

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Jul 04, 2024 - 21:29 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 04, 2024 - 20:29 UTC

Investigating

We are currently observing SMS delivery degradation impacting multiple networks in multiple destinations in the Caribbean Region. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Jul 04, 2024 - 14:39 UTC

This incident affected: Global Connectivity (SMS Latin America).