Video Tools sessions may appear incomplete

Incident Report for Vonage API Status

Resolved

The incident affected the service with Video Tools between 2026-03-04 15:00:00 and 2026-03-05 17:35:00 UTC hours is now resolved.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Mar 05, 2026 - 19:27 UTC

Monitoring

We have implemented a fix for the service issues with Video Tools, and we're monitoring the results.

Posted Mar 05, 2026 - 18:23 UTC

Investigating

We are currently investigating an issue with Video Tools where session data may be incomplete or missing. All other services are operating normally.

We will update this status as soon as we have more information on this issue.

Posted Mar 05, 2026 - 16:22 UTC

This incident affected: Video (Archive Inspector, Insights & Advanced Insights, Inspector).