Video Session Connectivity Issue

Incident Report for Vonage API Status

Resolved

The connectivity issue affecting Archiving, Broadcast, Captions, and Experience Composer requests in the US-EAST and US-WEST regions on 2025/08/11 between 16:43 UTC and 17:14 UTC has been resolved.

Connectivity is now fully restored, and there is no further impact. If you continue to experience any issues, please contact support@api.vonage.com.

Posted Aug 12, 2025 - 06:44 UTC

Investigating

Our monitoring system has alerted us to a potential service issue with our platform.

We are informing customers while our engineering teams investigate. If there is a customer impact, it is likely to affect the following products: Video Archive, Broadcast, Experience Composer, and Live Captions. Some customers may have encountered difficulties when starting or stopping these services.

We aim to provide an update on our investigation shortly.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling- for an explanation of our approach to publishing incidents.

Posted Aug 11, 2025 - 17:49 UTC

This incident affected: Video (Archiving (Standard), Archiving (Enterprise), Broadcast (HLS/RTMP), Experience Composer, Captions).