Voice Inspector Data Missing

Incident Report for Vonage API Status

Resolved

Our investigation has concluded that no problem with any customer impact has occurred. We will therefore be removing this incident from our status page. Although we’re pleased that customers weren’t impacted, we regret any disruption caused by announcing this as a potential incident.

Customers experiencing any issues should contact support (support@api.vonage.com) so we can investigate immediately.

Our normal procedure in these circumstances is:
Refine our monitoring to minimise alerts for behaviour with no customer impact.
Identify any possible improvements for the resilience of internal systems.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Nov 22, 2024 - 09:16 UTC

Investigating

Voice Inspector is experiencing issues impacting call data for calls from the Oregon (api-us-4) data center. The issue started at approximately 04:00 UTC and we are still investigating.

We will update this status as soon as we have more detailed information to share.

Posted Nov 22, 2024 - 09:06 UTC

This incident affected: Voice (Voice Inspector).