US Voice - Intermittent Call Failures

Incident Report for Vonage API Status

Resolved

The Intermittent Call Failures issue is now considered resolved and services have been restored.

The list of services impacted between 15:29 UTC and 16:35 UTC have been confirmed as:
Programmable SIP
Voice API
TTS
Voice SDK
Websockets

Please let support@api.vonage.com know if you continue to experience problems.

Posted Oct 04, 2024 - 00:11 UTC

Monitoring

Starting at 15:29 UTC, our monitoring tools alerted us to intermittent Voice API call failures happening in the US region.

We have implemented a fix for the affected US endpoints and as of 16:35 UTC no further customer impact is expected.

The list of services impacted between 15:29 UTC and 16:35 UTC have been confirmed as:
Programmable SIP
Voice API
TTS
Voice SDK
Websockets

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Oct 03, 2024 - 17:39 UTC

This incident affected: Voice (Programmable SIP & SIP Interconnect, Voice API, Legacy TTS, Voice WebRTC).