Our investigation has concluded that no problem with any customer impact has occurred. We will therefore be removing this incident from our status page. Although we’re pleased that customers weren’t impacted, we regret any disruption caused by announcing this as a potential incident.
Customers experiencing any issues should contact support (support@api.vonage.com) so we can investigate immediately.
Our normal procedure in these circumstances is: Refine our monitoring to minimise alerts for behaviour with no customer impact. Identify any possible improvements for the resilience of internal systems.
Our monitoring has alerted us to a potential service issue within our Voice API platform. We could see degraded performance for customers connecting to api-eu-4.vonage.com for Voice API due to AWS issues. We are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products: Voice API
We aim to provide an update on our investigation within 1 hour.