Mexico SMS - Delivery degradation of international and domestic preregistered traffic to Telcel

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Feb 24, 2025 - 21:45 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 24, 2025 - 20:43 UTC

Investigating

We are currently observing degradation of Outbound SMS from preregistered international and domestic brands to Telcel network. You may experience delivery failures or delays.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Feb 24, 2025 - 19:57 UTC

This incident affected: Global Connectivity (SMS North America).