Kenya SMS - Delivery degradation towards Safaricom network

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted May 28, 2025 - 00:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 27, 2025 - 23:35 UTC

Investigating

Please be advised that we are observing SMS delivery degradation towards Safaricom Network, Kenya.

As a result of this issue, you may experience inbound, outbound and delivery receipt degradation and delays while sending to this network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted May 27, 2025 - 21:29 UTC

This incident affected: Global Connectivity (SMS Middle East & Africa).