Canada SMS - latency affecting Toll-Free Numbers sending SMS to Rogers network

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Nov 25, 2023 - 00:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 24, 2023 - 23:56 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 24, 2023 - 21:58 UTC

Investigating

We have been notified about SMS delivery latency for messages sent via Toll-Free numbers towards Rogers network

As a result of this issue, inbound/outbound messages via toll free numbers and delivery receipts may be delayed. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions

Posted Nov 24, 2023 - 17:52 UTC

This incident affected: Global Connectivity (SMS North America).