Service Issue in Voice API and SIP trunking

Incident Report for Vonage API Status

Resolved

On 29th July 2022, from 00.00 UTC to 00.43 UTC, there was a temporary service issue in the EU Datacenter that may have impacted customers outbound voice traffic. The incident is identified and resolved.

Posted Jul 29, 2022 - 01:21 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:
Voice API
SIP trunking

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Jul 29, 2022 - 00:56 UTC

This incident affected: Voice (Voice API, SIP Trunking).