Video Archive, Broadcast & Session connection Issue

Incident Report for Vonage API Status

Resolved

A small number of Archiving, Broadcast, and Session related API requests were impacted across the eu-central-1, us-east-1, and us-west-2 regions from 10:41:51 UTC to 10:43:38 UTC due to connectivity issues. Connectivity was restored in less than 2 minutes, but some customers may have experienced failures during this period.

Posted Jul 11, 2025 - 11:54 UTC

Investigating

Our monitoring system has alerted us to a potential service issue with our platform.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to affect the following products: Video Archive, Broadcast

We aim to provide an update on our investigation shortly.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Jul 11, 2025 - 11:40 UTC

This incident affected: Video (Session Connection, Archiving (Standard), Archiving (Enterprise), Broadcast (HLS/RTMP)).