Indonesia SMS - Delivery Degradation towards Hutchison 3

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Oct 16, 2023 - 13:26 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 16, 2023 - 12:47 UTC

Update

Please be advised that we are observing message delivery for degradation for both international and domestic brands towards Hutchison 3, Indonesia.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Oct 16, 2023 - 09:04 UTC

Investigating

Please be advised that we are observing message delivery for degradation for domestic brands towards Hutchison 3, Indonesia.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Oct 16, 2023 - 07:49 UTC

This incident affected: Global Connectivity (SMS APAC).