The On-Premise media message delivery issues to iOS devices with WhatsApp messages problem has been resolved.
The following services were impacted from 2023-02-15 20:33 UTC until 2023-02-23 07:38 UTC.
Messages API - WhatsApp Channel
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Feb 23, 2023 - 10:05 UTC
Update
The WhatsApp team is continuing to work on a fix for this issue.
Posted Feb 17, 2023 - 17:18 UTC
Update
The WhatsApp team is continuing to work on a fix for this issue.
Posted Feb 17, 2023 - 13:01 UTC
Update
The WhatsApp team is continuing to work on a fix for this issue.
Posted Feb 16, 2023 - 11:01 UTC
Identified
Please be advised that the Whatsapp team is actively looking to resolve the issue as quickly as possible. In the meantime, customers may facing On-Premise media Whatsapp message delivery issues to iOS devices since 2023-02-15 20:33
We will keep you updated on any progress.
Posted Feb 16, 2023 - 04:33 UTC
Update
We are continuing to investigate this issue.
Posted Feb 15, 2023 - 22:55 UTC
Investigating
Our monitoring has alerted us to a potential service issue with our platform where some customers might have experienced On-Premise media message delivery issues to iOS devices with WhatsApp messages since 2023-02-15 20:33.
If there is a customer impact, it is likely to be affecting the following products: Messages API - WhatsApp Channel
We aim to provide an update on our investigation within 1 hour.