A fix has been implemented and we are monitoring the results.
Posted Mar 05, 2024 - 18:04 UTC
Identified
We are continuing to monitor this issue and await updates from Meta.
Starting 2024-03-05 at 15:25 UTC, customers may experience outbound and inbound message delivery issues, delays in sending outbound messages and receiving delivery callbacks, and Inbound callbacks via both WhatsApp cloud API and On-premise API.
Also, customers may experience issues with Facebook Messenger.
We will update this incident once we have more information.
Posted Mar 05, 2024 - 17:14 UTC
Investigating
Our monitoring has alerted us to a downstream service issue on Meta’s platform that may impact WhatsApp and Facebook Messenger. As a result, customers may experience outbound and inbound message delivery issues, delays in sending outbound messages and receiving delivery callbacks, and Inbound callbacks via both WhatsApp cloud API and On-premise API.
We aim to provide an update on our investigation within 1 hour.