Service Issue with In-App Messaging platform

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Apr 04, 2023 - 18:58 UTC

Monitoring

We have implemented a fix for this issue.

The In-App messaging issue has been impacted between 2023-04-04 13:00 to 2023-04-04 15:14 UTC. We no longer see the issue occurring.

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Apr 04, 2023 - 15:47 UTC

Identified

Upon further investigation, we have identified the issues to be with the In-App Messaging product only.

We are currently working on getting the issue fixed and will post further updates here.

Posted Apr 04, 2023 - 14:19 UTC

Investigating

Our monitoring has alerted us to a potential service issue with handling voice calls and SMS requests. We are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following services:

SMS API
In-App- Messaging
Voice API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Apr 04, 2023 - 13:57 UTC

This incident affected: SMS & Messages (SMS, In-App Messaging) and Voice (Voice API).