United States Messages API - some MMS messages are going undelivered

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Feb 14, 2025 - 23:19 UTC

Monitoring

Our investigation determined that the issue was triggered by incorrect data submitted from one account, with an isolated impact of that account only.

Posted Feb 14, 2025 - 22:52 UTC

Identified

The issue has been identified.

Posted Feb 14, 2025 - 22:38 UTC

Investigating

Our monitoring system has alerted us to a potential service issue with MMS delivery in US.

Customers may get some MMS messages as "undeliverable", we are investigating the root cause.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Feb 14, 2025 - 22:30 UTC

This incident affected: SMS & Messages (MMS, Messages API).