US SMS - DLR delays for multi segment messages sent using a subset of Short Codes

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Nov 25, 2023 - 02:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 25, 2023 - 01:19 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 24, 2023 - 21:57 UTC

Investigating

Please be advised that we are observing delivery report delays for multi-segment messages in the US. During this time you may encounter latency in DLRs of SMS messages sent using a subset of short codes.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Nov 24, 2023 - 16:18 UTC

This incident affected: Global Connectivity (SMS North America).