Increased Callback Latency in US

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

The list of APIs that were impacted has been confirmed as:
SMS API
Messages API

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Oct 19, 2023 - 03:58 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 18, 2023 - 23:24 UTC

Update

We are continuing to investigate this issue.
Posted Oct 18, 2023 - 22:19 UTC

Update

We are continuing to investigate this issue.
Posted Oct 18, 2023 - 22:18 UTC

Investigating

Our monitoring has alerted us to a potential service issue to US causing an increase in callback latency . We are alerting customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Posted Oct 18, 2023 - 22:16 UTC
This incident affected: SMS & Messages (SMS, Messages API).
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