The partial outage in Virgina Data Center problem has been resolved.
The following services were impacted from 19-06-2024 10:30 UTC until [dd-mmm-2021 hh:mm] UTC.
[Things not impacted] have not been impacted.
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this. A post-mortem will be published in the next few days.
Posted Jun 19, 2024 - 14:44 UTC
Update
We are continuing to monitor for any further issues.
Posted Jun 19, 2024 - 11:02 UTC
Monitoring
We have implemented a fix for the partial outage in Virgina Data Center.
This impacted all API endpoints in our Virgina Data Center from 2024-06-19 10:32 UTC. You may have seen 403 HTTP errors when making an API request to this Data Center, or the US region. API endpoints in other data centers and regions have not been impacted.
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Jun 19, 2024 - 11:02 UTC
Investigating
Our monitoring system has alerted us to a potential service issue with our platform in the US Region.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
We aim to provide an update on our investigation within 1 hour.