Service Issues at Video API Platform affecting Email Notifications

Incident Report for Vonage API Status

Resolved

This incident affecting Vonage Video API Email Notifications has been resolved.
Please reach out to support@api.vonage.com if you continue to experience problems with this.

Posted Oct 16, 2023 - 20:08 UTC

Identified

On October 16, 2023, 4:30 PM UTC, we are experiencing issues delivering customer notifications due to third-party partial service disruption with their SMTP API. This includes all notifications (new registration, payment failures, archiving upload failures, etc.)

If there is a customer impact, it is likely to be affecting the following products:
Vonage Video API Email Notifications

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Oct 16, 2023 - 19:08 UTC

This incident affected: Video (Email Notifications).