USA SMS - degradation affecting subset of Short Code numbers sending to T-Mobile and Verizon

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Nov 03, 2023 - 03:09 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 03, 2023 - 02:10 UTC

Investigating

We are observing delays for messages using a subset of Short Code numbers sent towards T-Mobile and Verizon.

As a result of this issue, inbound/outbound messages and delivery receipts via subset of our Short code numbers may be impacted. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Nov 02, 2023 - 20:15 UTC

This incident affected: Global Connectivity (SMS North America).