Voice Platform Service Issue in APAC region

Incident Report for Vonage API Status

Resolved

The voice platform incident impacting Voice API and Client SDK traffic in the APAC region is now resolved.

All services have been restored.

Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Aug 13, 2024 - 23:19 UTC

Update

We are continuing to monitor for any further issues.

Posted Aug 13, 2024 - 22:17 UTC

Monitoring

We have implemented a fix for the voice service issues in APAC region. Customers may have experienced connectivity issues with Voice API and Client SDK traffic between 2024 August 13th 20:51:40 UTC and 21:13:15 UTC.

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Aug 13, 2024 - 22:17 UTC

Investigating

Our monitoring system has alerted us to a potential service issue in our Voice platform in the APAC(APSE1) region.

If there is a customer impact, it is likely to be affecting the following products:
Voice API & Client SDKs

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Aug 13, 2024 - 21:23 UTC

This incident affected: Voice (Voice API, Voice WebRTC).