Voice Service Issue in Platform within US DC.

Incident Report for Vonage API Status

Resolved

The details of this incident will be provided after our cloud vendor completes its investigations.

Posted Nov 18, 2022 - 09:21 UTC

Monitoring

Service has been recovered and is under monitoring.

Posted Nov 18, 2022 - 04:25 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our platform within US data center. Although It is not yet certain whether there is any customer impact, we alert customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:

Programmable SIP

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Nov 18, 2022 - 03:32 UTC

This incident affected: Voice (Programmable SIP & SIP Interconnect) and Global Connectivity (Voice North America, Voice Latin America).