Service Issue in Platform

Incident Report for Vonage API Status

Resolved

This incident has been resolved.
Posted Apr 30, 2024 - 19:54 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 29, 2024 - 22:32 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 29, 2024 - 22:08 UTC

Update

We are continuing to investigate this issue.
Posted Apr 29, 2024 - 21:22 UTC

Update

We are continuing to investigate this issue.
Posted Apr 29, 2024 - 19:32 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our platform.

If there is a customer impact, it is likely to be affecting Customer Dashboard, Reports API.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Posted Apr 29, 2024 - 19:30 UTC
This incident affected: Vonage Dashboard (Customer Portal) and Vonage Platform Management (Reports API).
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