Vonage services have been fully restored. Full resolution has been confirmed effective 2026-03-18 21:25 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please get in touch with support.
Posted Mar 18, 2026 - 23:33 UTC
Monitoring
A fix has been rolled out to all datacenters. There should be no further issues with forwarded call legs. Please contact support if you notice any ongoing issues with your calls.
Posted Mar 18, 2026 - 23:11 UTC
Update
Our engineering team has identified the issue that may be impacting your voice calling services for forwarded calls from non-Vonage numbers, and has applied initial mitigations.
We will continue to provide further updates every 8 hours, and once full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Posted Mar 18, 2026 - 11:00 UTC
Identified
We have mitigations in place, and we are still working on a permanent fix. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding.
Posted Mar 18, 2026 - 04:58 UTC
Investigating
We have mitigations in place, and we are still working on a permanent fix. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding.
Posted Mar 18, 2026 - 03:38 UTC
Identified
We have identified the issue that's impacting forwarded calls from non-Vonage numbers and have applied initial mitigations. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
Posted Mar 17, 2026 - 22:12 UTC
Investigating
We have identified an issue where forwarded outbound call legs from non-Voange numbers to our carrier are being rejected due to SIP header issues. We are working to fully identify and address the issue. Please contact support if you notice issues with your calls.