Mexico SMS - degradation of preregistered traffic to Telcel and Movistar

Incident Report for Vonage API Status

Resolved

This incident has been resolved.
Posted Oct 23, 2025 - 00:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 23, 2025 - 00:18 UTC

Update

We are continuing to investigate this issue.
Posted Oct 22, 2025 - 23:44 UTC

Investigating

We are currently observing that preregistered Alphanumeric Sender ID traffic is being delivered with random Numeric Sender instead to Telcel and Movistar. Delivery is not affected.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Posted Oct 22, 2025 - 21:56 UTC
This incident affected: Global Connectivity (SMS North America).
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