The following services were impacted from [02-08-2023 14:44] UTC until [04-08-2023 10:22] UTC.
WhatsApp Channel: Customers receiving inbound stickers or vcard webhooks from WhatsApp cloud api numbers might have received a URL that was not accessible, meaning they would not be able to download this sticker.
Other message types like file, video, audio and image were not impacted.
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Aug 04, 2023 - 12:20 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 04, 2023 - 11:14 UTC
Identified
Our monitoring has alerted us to a potential service issue with our Messages API platform.
On 2nd August 2023 from around 14:44 UTC customers receiving inbound stickers or vcard webhooks from WhatsApp cloud api numbers might have received a URL that was not accessible, meaning they would not be able to download this sticker.
We are currently working to get the issue fixed and will post further updates here.
If there is a customer impact, it is likely to be affecting the following products: Messages API: WhatsApp Channel
We aim to provide an update on our investigation within 1 hour.