Japan SMS - Delivery degradation affecting Rakuten Network

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Aug 15, 2025 - 11:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 15, 2025 - 11:41 UTC

Investigating

Please be informed that we are currently observing SMS delivery degradation towards Rakuten Network. This didn't impact the domestic registration traffic.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Aug 15, 2025 - 05:45 UTC

This incident affected: Global Connectivity (SMS APAC).