During this incident, customers may have encountered a dashboard login issue. When customers tried to log in, customers were re-directed to the login page repeatedly.
The list of impacted services during the incident has been confirmed as follows: Customer Dashboard - Log-in
Please let support@api.vonage.com know if you continue to experience any problems in this area.
Posted Nov 21, 2025 - 09:32 UTC
Monitoring
We have implemented a fix for this issue.
You may have encountered a customer dashboard login issue. When you tried to log in, you were directed to the login page repeatedly.
The list of impacted services has been confirmed as follows: Customer Dashboard - Log-in
We will continue to monitor services during the next few hours and post updates should anything change.
Posted Nov 21, 2025 - 08:32 UTC
Identified
We have identified the root cause of this issue, and we’re working on getting the issue fixed.
Posted Nov 21, 2025 - 08:07 UTC
Investigating
Our monitoring system has alerted us to a potential service issue with the customer dashboard login.
We are alerting customers immediately while our engineering teams investigate.
We aim to provide an update on our investigation within one hour.