Vonage services have been fully restored following today’s service interruption impacting Voice API Speech Recognition and Text to Speech in both EU regions, which began at 2026-07-06 16:37:00 UTC.
Full resolution has been confirmed effective 2026-07-06 17:22:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com.
Posted Jul 06, 2026 - 19:38 UTC
Identified
We have identified the issue that may be impacting your Voice API Speech Recognition (ASR) and Text-to-Speech (TTS) service in the EU region and have applied initial mitigations.
We will continue to provide further updates within 2 hours, and once full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Posted Jul 06, 2026 - 18:35 UTC
Update
We are continuing to investigate this issue.
Posted Jul 06, 2026 - 17:44 UTC
Update
We are continuing to investigate this issue.
Posted Jul 06, 2026 - 17:43 UTC
Investigating
We are aware of issues that may be impacting your Voice API Speech Recognition and Text to Speech failures in both EU regions.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 60 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Posted Jul 06, 2026 - 17:31 UTC
This incident affected: Voice (Voice API) and Experiences (Automatic Speech To Text).